Michael C. Pope, founder of Office 168/52

Built by a real operator. For real businesses.

Office 168/52 is the managed AI front office for your business — departments, Action Center, website chat, and Call Bob organized by Bob.

  • Answer questions instantly
  • Capture and route leads
  • Human handoff when needed

I built Bob because real businesses don’t need more software to babysit. They need something that helps carry the load.

Michael C. Pope · Founder & CEO
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Open 168 hours a week. 52 weeks a year.

Front office outcomes

What your AI front office actually does

Less generic AI. More front-office outcomes — the work that piles up between your brand, your customers, and your calendar.

Answers the repeat questions

Policies, hours, service areas, pricing basics, and “how does this work?” — answered from approved business knowledge, not guesswork.

Catches after-hours opportunities

When your team is off, on a job, at lunch, or buried, Bob keeps the conversation warm and captures what matters.

Captures and routes leads

Collects the details you care about, separates urgent from routine, and routes sales or support requests cleanly.

Supports internal workflows

Policy lookups, status questions, handoff notes, and team context — the same governed brain helping behind the counter.

Surfaces what needs attention

See what people ask, where they get stuck, what converts, and where your front office can get tighter.

Stands up fast

Smart Scan onboarding helps Bob learn your business from approved sources without making you become an AI engineer.

How Bob becomes useful

Automatic where it helps. Governed where it matters. Your team approves the boundaries, then Bob does the heavy lifting inside them.

  1. Connect your site

    One line of code gives Bob an entry point to the front door you already have.

  2. Approve what Bob may learn from

    Pages, docs, FAQs, offers, policies, and service details. No guessing from the open web — only what you trust.

  3. Bob builds business context

    Products, services, journeys, rules, and terminology get structured so answers sound like your business.

  4. Bob works the front office

    Answers questions, captures leads, follows up, and escalates when a human should take over.

  5. Your team reviews and improves

    Audit trails, corrections, review paths, and analytics make the system better on purpose, not by accident.

Website today. More front-office channels next.

One platform. Tuned to how your business runs.

Bob starts where your customers already show up: your website. From there, Office 168/52 is being built as the governed front-office layer for calls, texts, handoffs, policies, bookings, and the tools your team already uses.

Start with the website. Expand the front office.

Same governed Bob. Same approved knowledge. More ways for customers to reach the business as channels come online.

  • Live today

    Website Chat

    Answers from approved business knowledge, captures leads, and hands off when a human should take over.

  • Beta

    Voice on Site

    Voice experiences are being shaped around the same governed front-office brain.

  • Live

    Call Bob — Business Phone

    Let Bob answer business calls on a dedicated number. Keep your existing line and forward calls to Bob — same governed front-office brain as chat.

  • Roadmap

    SMS & WhatsApp

    Business-text channels are planned around the same source-approved answers and handoff rules.

Call Bob is live as a paid telephone add-on for eligible Pro and Enterprise accounts. SMS and WhatsApp remain on the roadmap — see Proof Center for channel status.

Different businesses. Different front-office playbooks.

Same platform. Same governance. Different answers, workflows, handoffs, and customer moments depending on how the business actually runs.

Home Services
HVAC, plumbing, electrical, quote requests, dispatch questions, and after-hours lead capture.
Property Management
Leasing questions, resident FAQs, maintenance intake, and clean routing.
Dental & Medical
Scheduling, office information, intake guidance, and human handoff where it matters.
Auto Repair
Service questions, parts status, repair updates, and appointment routing.
Tours & Activities
Policies, availability, what to bring, booking questions, and guest prep.
Cleaning
Quotes, scope questions, scheduling, service areas, and follow-up.
Restaurants
Events, hours, catering asks, menu questions, and reservation support.
Retail
Product questions, return policies, store details, and cart support.
Insurance
FAQs, routing, policy questions, and compliance-aware handoffs.

Works with the stack your team already knows.

Concept playbooks for common systems — mapped to the requests, records, schedules, documents, and handoffs your business already depends on.

Works with ServiceTitan Dispatch, capacity, and job-booking language for trades. Works with AppFolio Leasing asks, resident FAQs, and maintenance intake patterns. Works with Jobber Field-service clients, jobs, quotes, and structured handoffs. Works with Calendly Event types, availability, and booking capture. Works with Google Business Local listings, hours, profile attributes, and common customer questions. Works with DocuSign Envelopes, signing status, and document follow-through.
See all integrations → Browse all industries

Who it helps

What teams use Bob to optimize for

Illustrative outcomes from how governed, source-grounded front-office automation is designed to work—not paid endorsements or guaranteed results.

Operations leads

Service & multi-location brands

Fewer “quick question” interruptions for staff: policies, hours, and service boundaries answered from approved content so the desk stays focused on exceptions.

Owners & GMs

High-call-volume businesses

After-hours and peak-time coverage without doubling headcount: capture intent, qualify urgency, and route to the right person with context attached.

Compliance-minded operators

Property, insurance, regulated FAQs

Audit-friendly answers: when Bob cites something, it traces back to what you allowed—plus safe refusal when the source material doesn’t cover it.

Trust system

Trust, governance, and reliability—before you ever see pricing

Serious operators should see how answers are controlled before they compare plans. Bob is built to stay inside the boundaries you set.

Security-first architecture
Governed & auditable
Built for real traffic
Evidence-based answers

Approved sources only

Bob learns from what you permit—site, docs, FAQs—not the open internet. You decide what’s fair game.

Refusal beats hallucination

When something isn’t in your materials, the right move is to pause, escalate, or offer a handoff—not to invent.

Humans stay in the loop

Review, corrections, and analytics help your team steer Bob over time. Automation handles volume; you keep control.

Plans & credits

Simple, Transparent Pricing

Live numbers from our pricebook—AI credits, seats, and integrations. Message estimates use the Economy quality tier; usage is metered in credits.

Prices update when we publish a new pricebook version. Overage and add-ons are listed in your order summary at checkout.

Governed rollout Human-reviewed setup One business at a time

Rolling out one business at a time—on purpose.

We run a white-glove onboarding sequence so every deployment is tuned, reviewed, and set up properly from day one—not rushed to “go live” without guardrails.

Get started. When we’re ready for your cohort, we’ll reach out with next steps. You get the same deliberate rollout we give every operator in line.

Questions first? Contact us—we read every note.